The Financial World Wants to Open AI’s Black Boxes

  08/22/2017   Dave Irwin   Financial

For financial services firms, the fact that artificial intelligence algorithms are “black boxes” that don’t enable them to explain decisions is a major problem to due legislative requirements.

McKinsey’s 2016 Analytics Study Defines the Future of Machine Learning

  08/22/2017   Dave Irwin   Retail

This is a synopsis of key findings from McKinsey Global Institute’s Study: The Age of Analytics, Competing in a Data Driven World. Machine Learning’s potential in improving retail forecasting, predictive analytics, and personalized advertising, demonstrate specific business improvements.

Sure AI is Powerful But Can We Make It Accountable?

  08/22/2017   Dave Irwin   Marketing

Not being able to explain why a machine is predicting what it is predicting is a big issue for consumer-facing companies that need to be competitive by using machine learning, but need it to be explainable for complying with legislation and general needs to be accountable.

Key Trends in Machine Learning and AI

  08/22/2017   Dave Irwin   Marketing

If your company isn’t using machine learning to detect anomalies, recommend products or predict churn it will be soon. However, understanding the “why” behind the “what” is another critical component of Artificial Intelligence. Trust and transparency are absolutely critical in a world of ML and AI.

Machine Learning: The New Proving Ground for Competitive Advantage

  08/22/2017   Dave Irwin   Marketing

The priorities, initiatives and benefits of Machine Learning are reviewed. Early adopters are realizing benefits and gaining competitive advantage in the markets they operate in. 50% of people planning to use machine learning identified a better understanding of customers and prospects as their number one reason.

How Artificial Intelligence Will Invade Retail

  08/22/2017   Dave Irwin   Retail

The base-line fact: retailers and ecommerce brands have more data available to them than ever before. The data is increasing by exponential factors as more endpoints are created to track consumers and their ever-changing behavior.

The Use of AI in Banking is Set to Explode

  07/25/2017   Dave Irwin   Financial

The number one trend identified in the 2017 Retail Banking Trends and Predictions was a renewed focus on the customer experience. Personalizing customer communications at scale, and leveraging AI to maintain a competitive edge along with significant efficiency gains are discussed.