Machine Learning: The New Proving Ground for Competitive Advantage

  08/22/2017   Dave Irwin   Marketing   No comments

The priorities, initiatives and benefits of Machine Learning are reviewed. Early adopters are realizing benefits and gaining competitive advantage in the markets they operate in. 50% of people planning to use machine learning identified a better understanding of customers and prospects as their number one reason.

How Artificial Intelligence Will Invade Retail

  08/22/2017   Dave Irwin   Retail   No comments

The base-line fact: retailers and ecommerce brands have more data available to them than ever before. The data is increasing by exponential factors as more endpoints are created to track consumers and their ever-changing behavior.

The Use of AI in Banking is Set to Explode

  07/25/2017   Dave Irwin   Financial   No comments

The number one trend identified in the 2017 Retail Banking Trends and Predictions was a renewed focus on the customer experience. Personalizing customer communications at scale, and leveraging AI to maintain a competitive edge along with significant efficiency gains are discussed.